Refund policy
Return & Refund Policy
We want the piece to be right on your wall. If it isn't, you have 30 days from the day your order is delivered to request a return.
What can be returned
- Items in original, unused condition
- Items in their original packaging
- Requests made within 30 days of delivery
How to start a return
Email usayash.lx@gmail.com with your order number and a short note about the reason. We reply within 1 business day with return instructions and an address. Please do not send anything back before contacting us, as unannounced returns cannot be matched to your order.
Return shipping
If the item arrived damaged or defective, or we sent the wrong item: we cover return shipping and you choose a free replacement or a full refund. Send a photo with your email and we will resolve it faster.
If you changed your mind: return shipping is the customer's responsibility. Your original order shipped free, so no shipping charge is deducted from your refund.
Refunds
Once your return arrives and passes a condition check, we refund to your original payment method within 3 business days. Your bank or card issuer typically takes a further 5 to 10 business days to post it.
Damaged in transit
Metal wall art is packed flat and travels well, but accidents happen. If your piece arrives bent, scratched or broken, email a photo within 7 days of delivery and we will send a replacement at no cost. You do not need to return the damaged piece.
Cancellations
Orders can be cancelled for a full refund any time before they ship. We aim to dispatch within 1 to 3 business days, so please email us as soon as possible.
Not eligible
- Items returned more than 30 days after delivery
- Items showing wear, mounting damage, or missing packaging
- Gift cards
Questions before you buy? Email us. We would rather answer a question than process a return.